Privacy Policy

Updated Date: July 2026

At Shan at Uley, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make an enquiry, confirm a booking, or stay with us.

1. Who We Are

Shan at Uley is a family-run wildlife lodge located in Uley Village, Leh, Ladakh, India. We offer accommodation, summer experiences, wildlife walks, cultural experiences, and winter snow leopard expeditions.

This Privacy Policy applies to information collected through our website, email, WhatsApp, phone calls, enquiry forms, booking forms, guest registration forms, and direct communication with our team.

2. Information We Collect

We may collect the following information when you contact us, enquire, book, or stay with us:

Full name
Email address
Phone / WhatsApp number
Nationality and address
Travel dates and booking details
Number of guests
Room preference and meal plan
Passport, visa, ID, or permit-related details where required
Flight and arrival/departure details
Dietary requirements or allergies
Health or medical information relevant to high-altitude travel
Emergency contact details
Payment and transaction details
Messages, feedback, reviews, or guest communication

We may also collect basic website usage information such as browser type, device type, pages visited, and general location data through cookies or analytics tools.

3. How We Use Your Information

We use your information to:

Respond to enquiries
Confirm and manage bookings
Arrange rooms, meals, transport, guides, spotters, permits, and experiences
Share travel information, itineraries, invoices, and payment details
Prepare for dietary, health, altitude, or special guest requirements
Maintain guest records as required by law
Improve our website, services, and guest experience
Send important updates related to your booking
Share offers, updates, or newsletters only when appropriate or with your consent

We do not sell your personal information to any third party.

4. Payment Information

Payments may be made by bank transfer, card, online payment link, or other agreed methods.

We may keep payment records for accounting, tax, and booking confirmation purposes. We do not store full card details on our own systems. Card or online payments are usually processed through trusted banking or payment service providers.

5. Sharing of Information

We may share limited guest information only when necessary with:

Hotels, transport partners, guides, spotters, or travel partners involved in your itinerary
Government offices or local authorities where permits, ID records, or legal compliance are required
Payment processors, banks, or accounting service providers
Medical or emergency support providers if required
Travel agents or DMCs if your booking is made through them
Website, email, or analytics service providers helping us operate our business

We only share the information required for that specific purpose.

6. Health, Safety & High-Altitude Information

Because Shan at Uley is located at high altitude, we may ask for relevant health, fitness, dietary, or medical information before or during your stay.

This information is used only to support guest safety, plan experiences responsibly, and respond in case of emergency. Guests are requested to share accurate information, especially regarding altitude sickness, heart conditions, breathing issues, allergies, medication, or mobility concerns.

7. Photos, Videos & Guest Content

During stays and experiences, photographs or videos may sometimes be taken for documentation, memories, or promotional use.

We will not intentionally use close-up guest images for marketing without permission. If you prefer not to be photographed or filmed, please inform our team in advance.

If you tag Shan at Uley or share public content related to your stay, we may repost it on our social media with credit.

8. Cookies & Website Analytics

Our website may use cookies or analytics tools to understand how visitors use the site and to improve the browsing experience.

Cookies may help us understand which pages are visited, how guests find our website, and how we can improve the website. You can disable cookies through your browser settings if you prefer.

9. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Your information may be stored in email accounts, booking records, guest registration forms, accounting records, or secure digital systems used by Shan at Uley.

While we take care to protect your data, no internet-based communication or storage system can be guaranteed to be completely secure.

10. Data Retention

We keep personal information only for as long as reasonably necessary for booking records, guest service, accounting, tax, legal, safety, and operational purposes.

Some records may need to be kept for longer where required by law or for business and accounting purposes.

11. Marketing Communication

We may occasionally send updates about Shan at Uley, seasonal experiences, offers, or expedition information.

You may ask us to stop sending marketing communication at any time by contacting us. Important booking-related communication will still be sent when required.

12. Children’s Privacy

We do not knowingly collect personal information from children except where required for a family booking, guest registration, safety, or legal purposes.

Any child-related information should be provided by a parent, guardian, or authorised adult.

13. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment providers, travel partners, or external resources.

We are not responsible for the privacy practices or content of third-party websites. Guests are encouraged to review their privacy policies separately.

14. Your Rights

You may contact us to:

Ask what personal information we hold about you
Request correction of incorrect information
Ask us to delete information where legally possible
Withdraw consent for marketing communication
Raise any concern about how your information is used

We may need to retain some information for legal, accounting, booking, or safety reasons.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

16. Contact Us

For any questions about this Privacy Policy or how we handle personal information, please contact:

Shan at Uley
Uley Village, Leh, Ladakh UT, India
PIN: 194107

Website: www.shanatuley.com
Email: reservation@shanatuley.com
Phone / WhatsApp: +91 9469572766

By using our website, making an enquiry, confirming a booking, or staying with us, you agree to this Privacy Policy.